Fort Lauderdale
Charter Retail Broker
| Location | Job Category | Schedule |
|---|---|---|
| Naples, FL | Sales | Full Time |
Position Summary
This position is responsible for developing a portfolio of charter clients and providing seven-star quality of service to ensure repeat business and optimum client satisfaction.
He/she will work closely with the Commercial Director N.A. in developing business goals and targets for strategic growth, while also ensuring seamless promotion of N&J’s charter retail services to prospective clients.
Areas of Responsibility
Charter Retail Sales:
- Respond to client enquiries and requests
- Generate personal charter sales according to set targets
- Develop & grow personal client book and expand conversion rate for bookings in order to grow the business
- Assist other N&J Charter Retail Brokers in the development + expansion of their book of business
- Provide fast & effective service and ensure seven-star service for our clients
- Assist in constantly upgrading, improving and streamlining the department
- Develop relationships with N&J’s other business divisions to maximize internal business potential
Difficulties & constraints of the position:
The candidate will work closely with a global client base, potentially in different time zones and needs to be available 24/7 to deal with enquiries and requests.
Attributes:
- Self-motivated
- Highly organized
- High integrity, honesty & thoughtfulness
- Capacity to handle multiple clients, contracts and enquiries at once
- Extremely efficient and energetic, self-starter attitude
- Great presentation & networking skills required
- Capacity to close deals and execute targets
- Ability to work in a team and motivate others
- Must be willing to travel
Required Knowledge, Skills & Experience:
- Minimum 3-5 years of experience as a luxury yacht charter broker
- In-depth knowledge of the superyacht market and fleet of charter yachts
- In-depth knowledge of the industry, rules, regulations, standard business practices and ethics
- In-depth knowledge of onboard operations of charter yachts
- Good knowledge of cruising grounds and general geography of popular destinations
- Excellent verbal and written communication skills required
- Ability to work well with others and to contribute to a team environment
- Desire to lead/manage a high energy, intelligent group
- Familiarity with MS Office is required
