Monaco
Charter Retail Assistant
| Location | Job Category | Schedule |
|---|---|---|
| Antibes | Administrative | Full Time |
The Charter Retail Assistant with Northrop & Johnson performs a variety of administrative duties to support the charter team, ensuring the smooth flow of information and following up any activities related to the charter departments.
Essential Functions
- Assist the Charter Brokers in their ongoing activity to generate new business and ensure top service levels towards our existing clients
- Assist the Charter Brokers with general correspondence, enquiries, bookings, management of client and yacht files.
- CRM system entry, including the recording of enquiries, bookings, charter progress sheets, entering and updating contacts and client relationships and account details
- Assist the Charter Brokers in creating client presentations and charter itineraries
- Prepare and draft charter contracts using the standard MYBA charter agreements
- Update information listed on Yachtfolio and any other site the company may use for the promotion of charter yachts including rates, specifications, crew profiles, bookings and photography
- Compile monthly Charter CA updates
- Set up mailings for clients
- Prepare minutes of the weekly charter meetings
- Assist Charter Brokers to deal with Clients / Captains / Managers / Yacht Agents /Ports
- Assist the Charter Brokers by downloading market data from various yachting MLS systems
- Work in close collaboration with the Accounting and Marketing departments
- Support the Marketing team by editing and organizing relevant charter yacht information and work closely with the Design team
- Prepare customized charter yacht presentations, Marketing plans and flyers in collaboration with the Marketing team
- Assist in the planning of charter events, such as open houses, familiarization trips and Charter shows
- Be present at local Yacht Shows and Yacht Open Days/events, as required
- Help answer the telephone, meet and greet clients and prospective clients when required
- Help arrange travel plans and accommodation when required
- Miscellaneous office management duties together with the Office Manager as requested
Attributes
- Positive, kind and friendly attitude with all colleagues, clients, suppliers and everyone is a must
- Ability to work in a team and ease in interacting with people
- Ability to work well within a highly motivated and energetic team
- Ability to prioritize and complete tasks on deadline
- Ability to maintain a high level of confidentiality at all times
- Ability to work on own initiative
- Well-presented and business-like
- Strong written, verbal and presentation skills
- Self-motivated & self-driven
- Ability to think ahead and anticipate needs before they arise
- Ability to follow precise procedures
- Excellent organization skills
- Attention to detail and deadlines
- Flexibility and availability when working at yacht shows and company’s events
Required Knowledge, Skills and Experience
- Fluent English written and spoken is a must; preferable good spoken and written French; Italian, a plus
- Computer Skills: MS Word, Excel, Outlook, Adobe (Basic Photoshop, PDF), and Internet
- Bachelor’s Degree preferred
- Minimum 2 years of experience in the yachting industry
- Excellent grammar and typing skills
- Problem-solving skills
- Working hours are 9.00am to 6.00pm Monday to Friday. Due to seasonality and trade shows the Charter Assistant may occasionally be required to stay later in the office and occasionally to work on weekends.
