Charter Retail Assistant

Office Location: Fort Lauderdale, Florida

The Charter Assistant performs a variety of administrative duties to support the Charter Retail Department, ensuring the smooth flow of information and following up any secretarial activities related to the whole yacht charter process: From client communications to inventory promotion and marketing, to help with all other charter related files, contracts and documents.  In his/her role as the Assistant to the team, he/she will also be responsible for ensuring flawless communication, travel schedules and managing the calendar and meeting schedules.


  • Assist the Charter Brokers to create presentations and itineraries.
  • Help the charter team with day-to-day charter activities and inquiries.
  • Assist the Charter Brokers in their general tasks to generate new business and ensure top service levels towards our clients.
  • Assist Charter Brokers to deal with Clients / Captains / Charter Managers/ Yacht agents/Ports.
  • Assist the Charter Brokers with pulling market data from the yachting MLS system.
  • Answer the telephone, meet and greet clients and prospective clients when required.
  • Help arrange travel plans and accommodation.
  • Work in close collaboration with the marketing department in general.
  • Work in close collaboration with the accounting team.
  • Attend and represent the company at Yacht Shows and Open Days.
  • Support the marketing team by editing and organizing relevant information and work closely with the design team.
  • Prepare customized marketing presentations, marketing plans, flyers, etc. in collaboration with the marketing team.
  • Assist in the planning of charter shows (Barcelona, Antigua).
  • Prepare charter details and work on contracts for the charter department.
  • Draft letters, review documents and materials.
  • Compile monthly Charter Client E-Blasts.
  • Set up mailings for clients.
  • Upkeep of charter & client databases.
  • Miscellaneous duties as requested.
  • Ordering and stocking the charter department with all necessary stationery and housekeeping products.


  • Language Skills: bilingual a plus
  • Working knowledge to yachting MLS systems and tools
  • Computer Skills: MS Word, Excel, Outlook, Adobe (Basic Photoshop, PDF), and Internet
  • Experience in the yachting industry a plus
  • Excellent grammar and typing skills a must
  • Advanced problem-solving skills
  • Working hours are from 9:00 am to 5:00 pm Mondays to Fridays. Due to seasonality and trade shows the charter assistant will occasionally be required to stay later in the office and sometimes work on weekends.


  • Well-presented and businesslike
  • Strong written, verbal and presentation skills
  • Self-motivated & self-driven
  • Ability to work on own initiative
  • Ability to think ahead and anticipate needs before they arise
  • Ability to follow precise procedures
  • Excellent organization skills
  • Attention to detail and deadlines
  • Ability to maintain a high level of confidentiality at all times
  • Ability to work for different people at once, prioritize and multi-task
  • Ease in interacting with people and handling teamwork